In the middle of the bustling Mumbai Neighbourhood, Masa Bakery is one of the rare workshops where every single item is entirely handmade. We select the finest ingredients from local artisans around the country before transforming them according to traditional methods. . Everyday we work, taste and refine our products so that they express their origins and characters to the best of our ability.

Please contact us for further information for special occasions send us a whatsapp on +91 89289 91204 email us at info@masabakery.in

Yes, almost most of our products can be made egg-free upon request.

Please write to us on info@masabakery.in or send us a message on +91 8928991204

To make changes to your billing address, please contact our customer service using the Help tab on our website or by writing us at the following address: info@masabakery.in

Vienoisserie-
You can heat the croissants in the oven at 180* C for around 3 minutes until it's warm. Please do not heat up cream based viennoiserie! Its best to eat it right away or it can be stored in the fridge.
Please do not microwave any croissants as this can ruin their texture.method.

Cakes-
Cakes can be stored in the fridge, the best way to eat the cake is 30 minutes after the cake has been taken out of the fridge.

Cookies-
Gourmet Cookies- Can be stored in the fridge and eaten directly.
Mini- Cookies- Can be stored at room temperature.
Store the donuts in the fridge

Nut Allergies
Our products are produced in facility where peanuts and tree nuts are present.

Price Change
Please be advised that as of January 14th, 2023, price changes will take effect across our menu offerings. The increases reflect the ongoing pandemic and supply chain constraints-from ingredient, packaging and transportation costs, to operating stores and more. We are working hard to ensure that the treats you get remain of the utmost quality, while absorbing as much rising costs as we can.
We appreciate your understanding during these challenging times.

We deliver all over Mumbai.

Orders placed before 6 pm are shipped the next day.

For deliveries outside Mumbai please send us a whatsapp on +91 89289 91204 or email us at info@masabakery.in

Deliveries are between 9 am to 7 pm

Yes, we have a minimum order value of INR 500.

Yes, there is an extra delivery charge depending on the delivery location.

Your order can be changed anytime before 4 pm on the day before the delivery.

Please call us before 4 pm on the day before delivery to change the order date.

Sure, you can select this option at check-out and no charge will be added to your order total. Masa Bakery T-24 Residency- https://goo.gl/maps/r3u2BMZ65JFozAkZ7

We levy an additional charge of INR 150 for a change in the address, if not mentioned before 4 pm on the day before the order.

All of our permanent collection items are available for delivery.

Deliveries are made only on the date specified in your order. Our available dates are listed on the website.

No, for the safety of our patrons we do not accept cash on delivery.

Please make sure that there is a point of contact available to receive the order. If the order is delivered to someone other than the point of contact, Masa Bakery is not responsible for any damage caused.

Masa Bakery does not accept any returns, refunds, credit or a replacement order to the same value will be given only in the event that you receive the incorrect product. Should this be the case, or if you are in any way unsatisfied with the condition of your order upon arrival you must contact us within 2 hours of receipt.

We want to inform our customers that all sales made are final and cannot be returned or refunded, except in situations where we, at our sole discretion, determine it to be necessary. Given that our products are delicate and perishable, we will only consider complaints made within 30 minutes of the delivery being made. It is important to note that we cannot be held responsible for the way the product is stored or how it may react to such storage after it has been delivered to you. We appreciate your understanding and cooperation in this matter, as it enables us to maintain the quality of our products and services. If you have any concerns or questions about our policies, please do not hesitate to contact us.

Please send us an email on info@masabakery.in for cancellations.

Under certain circumstances, Masa Bakery has the right to cancel the order. A full refund will be processed if the cancellation is done by Masa Bakery.
The customer agrees not to dispute the decision made by Masa Bakery and the decision regarding the cancellation.

We do everything we possibly can to make sure your order arrives on your scheduled delivery date. However, once a package ships, there can be factors outside of our control that may come up.
As a policy, we do not offer refunds for delays caused by one of our shipping partners due to weather, mechanical error, strikes, natural disaster, inaccurate shipping information, mistakes on the part of our shipping partners' employees or similar reasons that are outside of our control. That said, we know how important it is for your package to be delivered on time and we may be able to offer accommodations in exceptional circumstances.

In the event of a delivery delay two or more days past your scheduled delivery date for an order containing cake, pie, and/or truffles, please dispose of or refuse delivery, as it will no longer meet our standard of quality and freshness for your enjoyment.

If your order contains Cookies or Snaps, they will be in great condition to enjoy unless they are three or more days late.