Refund policy

At Masa Bakery, we strive to provide our customers with the highest quality products and exceptional service. We understand that sometimes circumstances change, and you may need to cancel your order. We have established the following refund policy for order cancellations:

1. Order Cancellation:

If you wish to cancel your order, we kindly request that you notify us at least 24 hours before the scheduled delivery date. You can reach out to our customer support team via phone, email, or in-person to initiate the cancellation process.

2. Refund Eligibility:

Orders cancelled at least 24 hours before the delivery date are eligible for a refund. We will reimburse the full amount paid for the order using the original payment method within 48 hours on working days. Please note that refunds may take additional time to reflect in your account depending on your bank or payment provider.

3. Refund Process:

To request a refund, please provide us with the necessary information to identify your order, such as the order number, your name, and contact details. Our customer support team will guide you through the process and assist with the refund.

4. Non-Refundable Situations:

Please note that orders cancelled within 24 hours of the delivery date are not eligible for a refund. Additionally, any orders that have already been delivered or partially consumed by the customer are not eligible for refunds.

5. Exceptions:

In rare cases where extenuating circumstances arise, such as unforeseen bakery closures, natural disasters, or other events beyond our control, we may consider exceptions to this refund policy. Our customer support team will handle such situations on a case-by-case basis.

6. Contact Information:

If you have any questions, concerns, or would like to initiate an order cancellation and refund, please contact our customer support team using the following details:

Phone: +91 89289 91204

Email: info@masabakery.in

Address: Metro Station, T-24 Residency, Marol Church Rd, near Airport Road, Bori Colony, Andheri East, Mumbai, Maharashtra 400059

Please note that our customer support team is available during our regular business hours, and we will do our best to respond to your inquiries promptly.

Masa Bakery reserves the right to modify or update this refund policy at any time without prior notice. We recommend reviewing our refund policy periodically to stay informed about any changes.

Thank you for choosing Masa Bakery. We appreciate your understanding and cooperation regarding our refund policy.